FAQs

For more technical questions, please find detailed explanations and presentation on the above pages dedicated to TECHNOLOGY.

All subjects related to health and environment are obviously complex and require more than a simple answer. We are building information from our blogs and references to make them available with a true honesty and willingness to contribute.

AQUOZEN+ is fully committed to corporate social responsibility and honesty with its clients. We believe that different companies are providing safe and sound purifying systems. We do not claim to be the only or perfect one, but we know that our technology is safe and our services are second to none. We also bring have what's missing with so many ceramic purifiers: Style and aesthetics in the living room.

About GRAVITY PURIFIER

Why would I need a WATER PURIFIER?
Good question... Because unfortunately, mankind has over-used our planet so much that the 1% drinkable water available for us is either heavily polluted or unsafe with bacterias and dangerous particles.

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Where I live, water from the tap is safe for drinking. Do I NEED a Purifier?
Yes, in most developed countries, it is commonly considered "safe" to drink from the tap. However, water pollution scandals unfold in places like California or Europe have shown that we cannot blindly rely on tap water. Water may be filtrated and treated properly but can also be contaminated again in old pipes or heavily affected by poisonous industrial chemicals. Tap water often contains residual chemical and residual pesticides, heavy metals...

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Can I simply drink DISTILLED water?
Distilled water is usually safe but lacking nutrients, minerals and vitamins. It is not healthy to drink mainly distilled water for long period of time. Most distilled water are delivered in plastic containers that degrades with time. There is always a risk of re-contamination during the bottling process. Distilled water has no taste and can easily "take" the taste and smell of the container.
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Is it safer to drink BOTTLED water?
Bottled water can be distilled water or spring, mineral water. Mineral water in glass bottles is the best choice but are abusively expensive. Disposable water bottle is a BIG environment problem. Recycling is not a reliable solution. AQUOZEN+ is at WAR against disposable bottles.

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What is a CERAMIC PURIFIER?
Ceramic has been used for several centuries to filter water. It remains a very effective technology. Water is purified through the fine pores of a ceramic filter.

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What do you mean by GRAVITY?
With a gravity purifier, the water simply uses the force of gravity to pass though a filter (ceramic, carbon, composite). There is no pump to force the water so the filtration is more deep and effective.

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What are the ADVANTAGES of Gravity Purifiers?
Gravity purifiers in general have many advantages over other filtration systems: Highly effective barrier to particles and pathogens. Long term / low cost investment. Enhanced Anti-bacterial properties. Retains essential mineral nutrients. 100% natural - eco-friendly system.

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What are the DRAWBACKS of Gravity Purifiers systems?
Because the water simply falls through the filter, the purification process is slower. However, because water stays in contact with ceramic and carbon elements longer, the water is charged with positive ions and becomes alkaline.

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What are the specific ADVANTAGES of AQUOZEN System?
AQUOZEN composite system + FIR ceramic body has higher filtration results than most ceramic purifiers. Besides, our purifiers are also designed to be a part of your home deco and not just a white plastic kitchen tool. More designs will be brought in the future.

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What about REVERSED OSMOSIS?
RO is an effective system as well. However, a good RO system will be 2 to 5 times more expensive to buy, it will need high maintenance to remain effective, requires electricity to run, cannot be moved easily when you change home. RO has also weak points in terms of re-contamination. Osmosis is a natural process but reverse-osmosis is against laws of nature and it has been observed that some molecules are affected during this process. More info on our blogs to come

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What is the BEST purification system?
Different systems have different advantages. Gravity ceramic/ composite purifiers are amongst the most reliable and convenient systems. Check our section COMPARE SYSTEMS for more detailed info.

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What is Far Infra-Red (FIR)?
Due to the glazing process, the ceramic body is producing long term Far Infra-Red waves that have heart benefit. FIR technology is been used with many medical applications in hospitals for diverse treatments. FIR has bacteriostatic effects, meaning that it blocks the development of bacteria. In our case, the water remains safe after filtration.

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What is MAIFAN stone in the composite filter?
Maifan stone is a mineral stone frequently used in Chinese medicine for its beneficial effects on nervous system and digestion system.

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Other systems need complicate treatment to get ALKALINE water. What about yours? 
The double carbon activation is enough to provide highly alkaline water. The activated carbon will exchange ions with water molecules creating a deep ionisation of the water.

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What kind of CERAMIC MATERIAL do you use? Is it not hazardous?
We use pure Red Clay Ore from Yixing protected mountain area. The clay is extracted from a clean and natural environment before being fired twice.

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I live in a DEVELOPING COUNTRY with really bad quality water. Is your technology good enough for me?
Ceramic purifier are a first choice system for many developing countries due their low price and low maintenance. Gravity purifiers have the capability to purify even the most dirty water.

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I live in PARIS, SYDNEY or NEW-YORK; Do I really need a water purifier?
Even with "safe" water from the tap, our gravity purifier optimises water quality beyond just "safe". Water becomes sanitised and you can enjoy better taste and health alkaline benefit.

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Is this a GOOD CHOICE FOR MONEY?
Gravity purifiers are a very good investment as they will last for as long as you don't break them. They run with no electricity, no plastic or metal parts to change, no maintenance to pay, no filter to change. Clean the filter every few weeks and change for a new filter every 3 to 4 years. We provide new filter at factory price.

 

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About FILTER & PURIFICATION

What kind of FILTER do you use?
We use a composite filter made of ceramic + carbon activated bamboo + Maifan medical stone. This is a new technology with impressive purification results. You can check our testing result with comparison with UE and FDA standards.

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What kind of PARTICLES can be removed?
Our filter can remove 100% of bacteria and protozoa, heavy metals (... not Iron Maiden and other Rock bands), residual pesticides, residual industrial chemicals, chlorine... You can download test results

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Can it remove VIRUSES?
Viruses are 1000 times smaller than bacteria (nano scale) and cannot be fully removed by any filtration method. If Virus is the problem, simply use a water sanitiser such as iodised drops. As most of us will filter chlorinated water from the tap, the virus problem is virtually already solved, chlorine will kill viruses and our system will filter chlorine.

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What is ACTIVATED CARBON and what does it do?
Carbon, when activated, is able to absorb particles (adding purification) and will exchange positive ions with water to change the pH of the water to alkaline.

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Can your purifier remove BAD TASTE in water? How?
Yes, by removing bacteria and chlorine and turning water to a smooth and tasty alkaline water. Drinking water from ceramic purifiers is a different, more natural water taste, closer to natural mineral water. Tea, fruit juices or coffee will taste much better.

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Do I need to ADD CHEMICALS to the water?
No you don't need to add chemicals or to go through any other UV treatments. If you are using a really turbid water with risk of virus contamination, you should add chlorine drops to the water BEFORE the filtration process.

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Why your filtration process takes MORE TIME to filter water than other purifiers?
Our composite filter has a very high content of activated carbon in a very tightly compressed structure. The water takes more time to find its way through the pores and the deep cleaning is more efficient this way. Pour water at night and refill the purifier on regular basis. The FIR ceramic will keep your water bacteria free.

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What is the BENEFITS of ALKALINE water?
Water with a high pH is considered alkaline as opposed to acidic. As for the user's experience, alkaline water is more "smooth" and "soft" than acidic. Our body is mostly acidic and so is most of our food. Drinking alkaline water is a good way to balance our body. Remember that we are 70% water. Make it count. More info

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Can I use alkaline water to WASH my FACE?
YES, this is a very good habit. Brushing your teeth with purified water is a healthy practice as you will avoid to add more bacteria while brush your teeth. Washing your face with alkaline purified water brings a natural clean and healthy skin out. We recommend using a small gravity purifier in your bathroom and avoid tap water for your face and dental hygiene.

 

About QUALITY

How do you secure the QUALITY of each unit?
AQUOZEN+ units are individually checked for quality, both for the filter and the ceramic body. All ceramic sets are produce with the utmost care for details and quality. For each unit we have visual and tactile inspection on the inside and outside of both the filter and ceramic body. The ceramic body is also checked for leakage as we fill it with water and verify proper functions of the faucet.

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Could I receive a DEFECTIVE unit?
It is very unlikely that you will receive a defective unit because gravity purifiers technology is in the making of the unit. There are no mechanical parts and no accessories. No metal parts to rust, no plastic parts to be defective. As all 3 elements (Filter - Body - Faucet) are made of the same material (ceramic), they do not exert a physical stress against each other. The only way for your unit to become defective is to be broken during a strong chock when outside of the packaging box.

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How do you secure the ceramic purifier not to be BROKEN during transportation?
Our packaging has passed the standard shipping tests of repetedly throwing the package from 4 feet with different impact angles (top, side, flat, corners). With experience we have now secured the good foam compression and the proper space allowance.

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Where do you MANUFACTURE Aquozen gravity purifiers?
Our units are manufactured in Yixing city, Jiangsu province of China, which is a famous and historical place for ceramic since the Qin Dynasty (2000 years ago). Many ceramic process were invented in Yixing and there is a real knowledge for everything made of ceramic.

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Can I TRUST a product "made in China"?
China has made impressive progress in terms of Global Quality, process and international compliance in the last decade. The Chinese government is now extremely serious and effective about controlling the quality of all products linked with health and environment. Water purifiers are strictly controlled with international standard requirements that exceed the US and EU requirements.

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Do you have testing CERTIFICATES?
Yes we can provide testing results under the department of health, as well as independent test results from international third party quality agencies. We have compliance certificate for ceramic components, compliance for water as well as original patent certificate for the composite filter.

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About SHIPPING

Do you ship WOLDWIDE?
Yes we ship in most countries. If your country is not yet in our system, please send us E-mail and we will calculate the shipping costs for your order. 

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HOW do you ship your products?
We ship by Air express courier, using UPS, DHL and Fedex according to the destination in order to minimise cost while keeping top shipping service.

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HOW MUCH it cost to ship big units like water purifiers?
We have very attractive negotiated rates and we ship at minimum costs. Our goal is to make our unit available worldwide. AQUOZEN+ covers 25% of your shipping costs for free. This is our contribution to make purifiers available worldwide.

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Do you provide FLAT RATES for some items?
As much as possible we offer a flat rates on smaller items like Teapots (Cast iron & Clay pots). 

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Do you offer FREE SHIPPING?
We provide free shipping in China for all items. Free shipping in Hong Kong and the Philippines for some items. Due to the size of some of our items, we cannot provide free shipping worldwide for all items.

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Can I be secured with my shipping order?
You can be fully secured and relaxed with your order. :>)
AQUOZEN+ only use the best world courier company so you order will be shipped either by Fedex, UPS or DHL.

 

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About PAYMENTS

Can I be secured with my payment?
AQUOZEN+ is an online store powered by Shopify, the world number one online store platform. All transactions are going through Shopify fully secured system. Many world leading retailer are using this platform, so relax, you are in good hands. Our store is certified for Level 1 PCI DSS. 

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What kind of payment method do you offer?
We offer Paypal payment as well as most credit card and debit card systems, including Visa, Dinner, Amex... We can accept international payment from 140 countries, so you should be in.

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Do you offer money back guaranty?
We offer money back guaranty for 30 Days. As our products are shipped worldwide and directly from our factory,  and due to the size of our main items, the shipping cost to send product back remains at the expense of clients.

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Can I trust that my information and personal datas are safe?
AQUOZEN use 256-bit SSL certificate for all communication between your computer and our server. This protection protects your sensitive datas. All certificates details are available on the bottom left of this page for verification.

 

 

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About AFTER SALES SUPPORT

How often should I change my filter?
When used daily, filters should be changed after 4-5 years. When properly maintained, the life span can be extended. Ceramic body will last a lifetime.

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Can you provide replacement filters?
Yes, we provide replacement filters and faucets at factory price so you can enjoy your purifier years after years. 

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How can I clean the filter?
Clean with water and a brush once a month. It's possible to put it in microwave after soaking them in clean water for deeper cleaning of the pores. Dry it and use it again. It is crucial to avoid strong impacts to avoid filter damage.
The ceramic body must be cleaned using non toxic detergent once a month.

 

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OTHER QUESTIONS

Do you haves stores?
AQUOZEN is focused on Online retail. However we frequently set up "Pop-Up stores" to meet our clients, get their feedbacks and share information.
We have POS in Shanghai China, in the Manila Philippines and in Melbourne Australia.

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Can I become distributor for AQUOZEN?
We are always open to new venture. If you have an idea. please drop us a line by email.

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Can I buy your products somewhere else?
AQUOZEN is not a distributor, but a partner with a manufacturing company. We are exclusive distributor of Yin Xu Tao Collection outside of China. The filter technology is exclusive in-house design.

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Why do you offer cast Iron and Clay T-Pots?
AQUOZEN+ is all about water and its natural extensions. We see the world in its globally. We enjoy water as a gift nature. To purify water is the first step and to enjoy its benefits is the natural second step. Tea has always been about purity, harmony, clarity and energy; All values that we cherish and that we enjoy sharing.

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Are you involved with nature conservation?
AQUOZEN+ is committed to water conservation awareness with strong focus on convincing people to stop buying and using disposable water bottles. We hope you can give us a hand and speed the message on social medias.

 

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